Frequently asked questions

In the event that something breaks or does not work in any space of the accommodation, the student must immediately inform the accommodation team. We also have maintenance assistants available for when something is not going as planned. We also have a local maintenance team for isolated problems. Your son/daughter will always be notified at least 24 hours in advance if a maintenance agent needs to access their room to repair something.

Do not hesitate to contact us at any time by phone or email, we would love to help you with any concerns you may have.

Yes, we have a specific storage room for packages and your son/daughter will have a mailbox to receive mail.

You can pay online, through our platform. It is the most basic form, since it is automatically credited to your child’s account. We do not accept cash.

At Studyou Porto Asprela we understand the importance of safety for students when choosing a place to live. We currently have 24-hour CCTV cameras installed inside and outside the residence. We also have a 24-hour reception.